Terms of Service

Published: 12 October 2026 · Takes effect: on publication · Updated: 30 October 2026.

These Terms govern your use of HandyMan (get-handyman.com and the HandyMan Android and iOS apps, together, the "Service"), operated by Procode FZ-LLC, a Free Zone Limited Liability Company registered in the Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates ("HandyMan", "we", or "us"). By creating an account or using the Service, you agree to these Terms and our separate Privacy Policy.

1. Eligibility

You must be at least 18 years old and legally able to enter a binding agreement. You may not use the Service if applicable sanctions or export-control laws prohibit us from providing it to you.

1a. Where the Service is available

HandyMan operates in the United Arab Emirates and the United States. Three things are checked against a country, and they are not checked the same way. Creating an account is checked against the country your internet connection appears to come from at the time. If that cannot be determined, we use the country of the city you gave us; if neither is known, the sign-up is allowed. Posting a job is checked against where the work is, taken from the address you give for it and not from your connection, so you can post a job at your home address while travelling. Offering to do work is checked against the country recorded for the professional, which also decides whether they appear in search results.

We may also restrict a country outright, in which case the Service is unavailable from that country on the website and in the apps alike. We may add or remove countries at any time. Restricting a country restricts access; by itself it does not delete anyone's account or data, and it does not affect your right to obtain a copy of your data or to ask us to delete it. See the Privacy Policy for how a country is determined and what to do if it is determined wrongly.

2. The marketplace

HandyMan connects clients with independent home-service professionals. Except as the limited payment collection agent described in the next sentence, HandyMan is not the employer, agent, insurer, or service provider of either party and is not a party to their service agreement. Where payment through HandyMan is switched on (Section 6), HandyMan accepts payment from the client as the professional’s limited payment collection agent: a payment made through HandyMan discharges the client’s obligation to pay the professional for that amount. Professionals set their own offers, availability, and working methods. Unless explicitly stated otherwise, HandyMan does not guarantee identity, licensing, background, quality, availability, or results.

A pro may choose to share their live location while on the way to a job; they can withdraw it at any time. On a job paid through HandyMan, sharing it is required to mark yourself "On my way", because the late-cancellation fee in Section 6 depends on it. A client may use a pro's live location only to receive that service, and must not record, publish or share it.

Nearby search. When a job is posted, HandyMan may first offer it, for up to four minutes, to professionals who are "on the line" near it. "Accepting" such a job means sending an offer with an approximate price and an arrival time; it does not form an agreement. The client chooses whom to hire. Where payment through HandyMan is switched on, the price is agreed through the professional's price proposal in the chat (Section 6); elsewhere, the final amount is agreed between the client and the professional when the work is done. Professionals whom the client did not choose may be kept on standby: if the hired professional does not come, the client may choose one of them, provided they are not busy with another job at that moment. HandyMan does not promise that a professional will be found, or when they will arrive; an arrival time in an offer is the professional's own estimate.

3. Accounts

You must provide accurate information and keep your credentials secure. You are responsible for activity under your account. You must be at least 18 years old to offer services as a professional. After you sign up we send one welcome message on WhatsApp to the phone number in your profile, and you agree to receive it by signing up; reply STOP, or write to us, and we send nothing more there (Privacy Policy, Section 11).

4. Professionals, verification & safety

Professionals are responsible for legally required licences, permits, insurance, taxes, and safe work practices. A verified badge means the professional's phone number was confirmed by SMS; it is not a guarantee, endorsement, background check, or warranty. A "License verified" badge, available to professionals in the UAE who choose to add their trade licence or freelance permit, means that on the date of our check the licence they submitted matched the issuing authority's register; it shows the authority and the expiry date, is removed when the licence expires or when we learn it is no longer valid, and does not confirm that the licence covers a particular job. It, too, is not a guarantee, endorsement or warranty. Clients should verify qualifications appropriate to the task and use their own judgement. Do not use the Service for emergencies; contact local emergency services instead.

Licences for your kind of work. A professional alone is responsible for holding every licence and permit that the law of the country where the service is provided requires for their kind of work — for example, a trade licence, a licence to carry goods, or a permit for mobile car washing. Beyond Stripe's verification and the optional "License verified" check described above, HandyMan does not check such licences, and a "License verified" badge does not confirm that a professional holds every licence a particular job needs. HandyMan is not responsible if a professional does not have them.

Being "on the line" is optional. It requires your consent to share your position while on the line, and it comes with one condition: while you are on the line, clients signed in to the app see you on the map as a nameless dot — within about 500 m on the home map, and within about 100 m, moving as you move, to a client whose job nearby is being searched; never your exact position, and never your name. We do not show you near the place where you went on the line, and we show you only roughly while you stay in one place. (Separately, if you share live location on the way to a job you have taken, that job's client sees your exact position until the work starts.) If you do not accept this, do not go on the line; jobs still reach you through the general list. You may leave the line at any time, and it switches itself off after 8 hours.

5. User content & conduct

Requests, offers, profiles, photos, portfolio items, messages, and reviews are user-generated content ("UGC"). Before posting UGC, you agree that you have the necessary rights and that your content and conduct will comply with these rules.

• Provide truthful requests, offers, credentials, and reviews. Reviews must reflect genuine experiences.
• Do not post or solicit illegal services, fraud, scams, spam, malware, dangerous activity, or content that infringes intellectual-property or privacy rights.
• Do not post sexual or pornographic content, child sexual abuse or exploitation material, hate speech, threats, harassment, bullying, violent extremism, or content promoting self-harm.
• Do not impersonate another person, expose another person's sensitive information without permission, or discriminate unlawfully.
• Do not bypass security, scrape data, manipulate ratings, create fake accounts, or interfere with the Service.

You can report content or users and separately block users inside the app. We may review, restrict, remove, or preserve reported content; warn, suspend, or terminate users; and cooperate with authorities when required by law. Reports are assessed as promptly as reasonably possible based on severity. For urgent safety threats, contact local authorities.

6. Transactions & payments

Where payment through HandyMan is switched on. We switch on payment through HandyMan country by country, starting with the United Arab Emirates, and announce it in the apps. Today this applies only in the UAE; in the United States payment stays directly between client and pro. Whether a job is paid through HandyMan is fixed when the job is posted and shown on the job. For such a job:

• Payment only through HandyMan. The client pays for the work through the Service, by card. Asking for, offering or accepting cash or any other payment outside HandyMan for a job found on HandyMan is not allowed and may lead to suspension. Payment handling, the hold, confirmation and dispute handling described here apply only to jobs paid through HandyMan.
• Price proposal. The client's budget is a guide only. The professional sends a price proposal in the job's chat; it states the full price of the job. When the price is open to agreement, the professional may first propose a paid visit to inspect the job; the price of the work they propose afterwards includes the visit.
• Hold. When the client accepts a proposal, the amount — the price of the work with the service fee and any tax, up to the upper limit shown — is held (authorised) on the client's card, not charged. If the work needs more, the professional sends a new proposal for the new full price, and accepting it holds the difference. When the job starts more than five days after the proposal is accepted, the card is saved and the hold is placed about 36 hours before the start; if the bank asks the client to confirm it, the client is told, and the professional should not set off until the payment shows as held.
• Completion and charge. When the work is done, the professional marks the job done and states the final amount, which may be lower than the amount held but not higher. The final amount is charged when the client confirms the work, or automatically 48 hours after the professional marked it done unless the client reports a problem. Any part of the hold that is not charged is released to the client's card. The exact amount charged is the final price of the work with its service fee and any tax; any part of the hold above it is released to the client's card.
• Commission. HandyMan keeps a commission of 7.7% of the price of the work charged, withheld from the professional's payout. There are no tips and no promo codes.
• Service fee. On top of the price of the work, the client pays a service fee that covers the cost of processing the card payment and of paying the professional out. It depends on the card (for example, whether it was issued in the UAE or abroad). Before the client confirms the payment, the Service shows an estimate and its upper limit — for example "≈ AED 31, up to AED 42" — and holds no more than the upper limit together with the price of the work and any tax. The exact service fee is calculated for the card actually used and shown on the receipt. Each payment carries its own service fee: a top-up hold, a late-cancellation fee and a no-show fee each have one.
• VAT. If HandyMan is registered as a VAT payer, VAT at the rate in force is added to the commission and to the service fee; no VAT is charged at present.
• Refunds and the service fee. When the price of the work, or part of it, is refunded — after a dispute, a cancellation after a charge, or for any other reason — the refunded part of the price is returned, together with any VAT charged on HandyMan's commission for that part. The service fee is not refunded in any case, whatever the reason for the refund, because the cost of processing the payment and the payout is not returned to us either.
• Receipts and tax invoices. A receipt for every charge; a tax invoice once HandyMan is registered for VAT.
• Professionals' payouts. To offer to do a job in a country where payment through HandyMan is switched on, a professional must connect payouts with Stripe, our payment processor, and accept the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. Stripe verifies the professional's identity and bank details. For professionals in the UAE, Stripe also checks a trade licence or freelance permit and the Emirates ID; the professional uploads these documents in HandyMan, whose server forwards them to Stripe by API without retaining copies from the payout form; Stripe keeps the verification files. (The optional "License verified" badge described in the Privacy Policy, Section 3 is separate.) After a charge, HandyMan transfers the amount less the commission to the professional's Stripe account; Stripe pays it out to their bank on Stripe's schedule. Professionals are responsible for their own taxes.
• Visit declined. If the client accepted a paid visit, the professional came, and the client then declines the work, the price of the visit is charged and the rest of the hold is released.
• Cancellation. If a job is cancelled before the professional has tapped "On my way", if it expires, or if the professional withdraws or does not come, every hold is released and the client pays nothing. If the client cancels the job, or turns the professional away, after the professional has tapped "On my way", a fixed late-cancellation fee of AED 50 (never more than the amount held) is charged, but only if the professional's live location shows that they had covered at least half of the way to the job and had been travelling for at least 10 minutes. Otherwise the cancellation is free. The client is shown whether the fee applies, and how much, before confirming the cancellation. The professional receives the fee less the commission. While a job is under way or awaiting the client's confirmation, the client cannot cancel it: they can agree with the professional in the chat or report a problem.
• No-show. If the professional has tapped "On my way", reached the job's address and cannot find the client, they can report it with "Nobody answered". A fixed no-show fee of AED 50 (never more than the amount held) is then charged, but only if the professional's live location shows that they were within 300 metres of the address, both when reporting and in their latest location, and that they had waited there for at least 10 minutes, counted from the later of their arrival and the arrival time the client was shown. Otherwise no fee is charged. The professional receives the fee less the commission, and the rest of the hold is released. The client is told when the fee is charged and can dispute it through support within 7 days; if the professional was not at the address, the fee is refunded.
• Problems and disputes. If the client reports a problem after the professional marks the job done, nothing is charged or paid out until the dispute is resolved. The client may withdraw the complaint, and the final amount is then charged. Otherwise HandyMan decides, after hearing both sides, how much of the held amount the client pays: all of it, none of it or part of it. The professional receives that amount less the commission, and the rest is released or refunded. If the hold would expire before a decision, HandyMan may charge it and keep the money until the decision, then pay it out or refund it accordingly.
• Card disputes. A chargeback raised with the client's bank is handled under the card network's rules. If a chargeback succeeds after the professional was paid, HandyMan may recover the amount from the professional.

Elsewhere, payments for physical home services are arranged directly between the client and professional, and HandyMan charges nothing for them. Each party is responsible for agreeing on scope, price, materials, cancellation, and payment.

In every country, each party remains responsible for agreeing on the scope of the work. HandyMan does not currently sell subscriptions or packs of job responses; paid features for professionals, if introduced, will be described here before they launch, with their price, renewal, refund, and cancellation terms, and the applicable app-store or payment-provider terms will also apply.

7. Intellectual property

You retain ownership of your UGC. You grant HandyMan a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, and transmit that content only as needed to operate, secure, moderate, and improve the Service. You represent that you have the rights needed to grant this licence. The HandyMan name, design, software, and non-user content remain protected by applicable intellectual-property laws.

8. Suspension, termination & deletion

We may restrict or terminate access when reasonably necessary to protect users, investigate abuse, comply with law, or enforce these Terms. You may stop using the Service and permanently delete your account in the Android or iOS app under Profile → Delete account, on the website under Settings → Delete account, or by e-mail as described in the Privacy Policy. While a job paid through HandyMan still has money held, charged but not yet paid out, or under dispute, the account can be deleted only once that payment is closed (see the Privacy Policy, Section 12).

9. Disclaimers & limitation of liability

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim implied warranties and are not responsible for user conduct, the quality or legality of physical services, or indirect, incidental, special, consequential, or punitive damages. Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded.

10. Export controls & sanctions

You must comply with applicable United States and other export-control and sanctions laws. You may not use, export, or re-export the Service in violation of those laws or on behalf of a prohibited or sanctioned person or entity.

11. Governing terms

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Ras Al Khaimah, without limiting mandatory consumer protections that apply where you live. If one provision is unenforceable, the remaining provisions remain effective. We may update these Terms; material changes will be communicated in a reasonable manner before they take effect when required by law.

12. Contact

Procode FZ-LLC, CWEP8754 Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.

Questions about these Terms: feedback@get-handyman.com. See also our Privacy Policy.